Any further updates to these terms of service will be posted here. Customers will be notified by email of any update that meaningfully reduces their rights.
To use ChurchSuite, you must agree to these Terms of Service. By signing up for ChurchSuite, you agree to be bound by these terms & conditions and acknowledge that any violation of the terms outlined below may result in the termination of your account.
ChurchApp Ltd is a company registered in England and Wales with registered number 8532235. ChurchSuite is a web-based church member database tool, developed by ChurchApp Ltd, and is provided on an “as is” and “as available” basis.
Although the language in these Terms of Service is simple, the intentions are serious and this contract is considered to be a legal document under exclusive jurisdiction of English courts.
In order to apply to use The Service, you must submit your details through our Free Trial page.
We may create an account for you to access The Service, however we reserve the right, at our discretion, not to accept your application. Our refusal may be on technical grounds, because you or your Organisation has been previously banned by us from using The Service or for any other reason. This may be due to technical constraints, because you or your business has been banned by us from using The Service or for any other reason.
Should we accept your application to access The Service, we will confirm this by email, at which point a legally binding contract will be created between us and you; you must ensure that you are authorised to enter into this contract for and on behalf of your Organisation. These Terms of Service shall govern our agreement with you and your Organisation.
If at any time you need to update the details you provided us when applying to access The Service, you can do so through your ChurchSuite account, within the Administrator section. You are required to provide a designated, named account contact.
By accepting your application to access The Service, we grant you a non-exclusive, non-transferrable, automatically renewing monthly license to use The Service for you and your Organisation. This license is in accordance with these Terms of Service.
Full details of the subscription fees for the use of The Service are provided through the ChurchSuite website. We reserve the right to vary these fees from time to time, at which time we will provide notice through the ChurchSuite website. Prices quoted on our website are quoted in GBP.
We offer all customers a “free trial” of The Service, and there will be no charge for the use of The Service during any free trial period. Your Organisation is not entitled to benefit from more than one “free trial period”, and if we discover that your Organisation has requested an additional “free trial period”, they will become liable for payment of all fees and charges for use of The Service from the start of the first additional “free trial period”.
Your subscription to The Service will be renewed automatically on the 1st of each month, and your Organisation will be billed in advance on a monthly basis. There will be no refunds for unused services or account downgrades.
Your Organisation’s subscription fee for using The Service is directly linked to the number of contacts within your account’s Address Book module and the selection of modules you have chosen to use. The Service’s basic pricing structure (which lists the most common size bands, e.g. 0-199 contacts, 200-499 contacts) is published on the ChurchSuite website; the pricing for higher size bands is available on request. The fee for using The Service may vary month to month, depending on the number of contacts within the Address Book module and the selection of modules you have chosen. You will be automatically billed, and fully liable for any charges at the start of the month.
If you or your Organisation is based within the UK, payment for The Service will be by Direct Debit, for all other regions, payment will be by credit or debit card. Payments will be taken for The Service on the 1st of each month.
We shall be under no obligation to provide The Service to you and your Organisation if payment of the subscription fee is not made within a timely manner. If subscription fees become overdue, we reserve the right to suspend access to The Service until the balance is paid. In such cases, we may close your Organisation’s ChurchSuite account permanently.
If at any time you wish to add or remove a module from your Organisation’s account, you can do so by contacting our support team. Removing a module from your Organisation’s account is subject to the same terms of notice as cancelling your subscription (described below).
If you wish to cancel your subscription to The Service, you must contact support via email at least 5 working days before the end of the month. We will require verification by email of the cancellation by the contact with whom The Service was initially set up, or by another known contact within your Organisation, for example the nominated Billing or Account Contact.
If you or your Organisation fail to abide by these Terms of Service, we reserve the right to suspend access to The Service or permanently cancel the ChurchSuite account. If we withdraw access to The Service due to a breach of these Terms of Service, no refund will be payable by us.
We strive to provide an incredibly secure and resilient service, however no service can ever be guaranteed to be 100% secure. For examples of some of the measures we undertake to provide a secure and resilient service please see our Security page.
You use The Service entirely at your own risk. You understand and will not hold us responsible for any loss or damage incurred to you or your Organisation by using The Service. This includes, but is not limited to, loss of profits, goodwill, data or other intangible losses.
Where we are not legally entitled to exclude our liability, our total liability for any loss or damage relating to The Service shall not exceed an amount equal to the subscription fees which your Organisation has paid to us in the previous month.