In order to use ChurchSuite to help with the management of your organisation and membership, you must first agree to these Terms of Service on behalf of your organisation. By signing up your organisation to use ChurchSuite, you agree to be bound by these Terms of Service and acknowledge that any violation of the terms outlined below may result in the termination of your account.
ChurchApp Ltd is a company registered in England and Wales with registered number 8532235. ChurchSuite is a web-based member management system and database tool, developed by ChurchApp Ltd, and is provided on an “as is” and “as available” basis.
Although the language in these Terms of Service is simple, the intentions are serious, forming a contract considered to be a legal document under exclusive jurisdiction of English courts.
In order to apply to use The Service, you must first submit your details through our Free Trial page on our website.
We may create an account for you to access The Service, however we reserve the right, at our discretion, not to accept your application.
Should we accept your application to access The Service, we will confirm this by email to the email address you provide in your application, at which point a legally binding contract will be created between us and you; you must therefore ensure that you are authorised to enter into this contract for and on behalf of your Organisation. These Terms of Service shall govern our agreement with you and your Organisation.
If at any time you need to update the Organisation account contact details you provided to us when applying to access The Service, you can do so through your ChurchSuite account, within the Administrator section. You are required to provide a designated, named account contact. A change of account contact details does not change the contractual relationship between us and your Organisation.
By accepting your application to access The Service, we grant you a non-exclusive, non-transferrable, automatically renewing monthly license to use The Service for you and your Organisation. This license is in accordance with these Terms of Service and our Acceptable Use Policy.
Full details of the subscription fees for the use of The Service are provided through the ChurchSuite website. We reserve the right to vary these fees from time to time, at which time we will provide notice through the ChurchSuite website. Prices quoted on our website are quoted in GBP, USD and EUR.
We offer all customers a “free trial” of The Service, and there will be no charge for the use of The Service during any free trial period. We may, at our discretion, extend any free trial period, or grant a further trial for a valid reason. Your Organisation is not entitled to benefit from more than one “free trial period”, and if we discover that your Organisation has requested an additional “free trial period”, they will become liable for payment of all fees and charges for use of The Service from the start of the first additional “free trial period”.
Your subscription to The Service will be renewed automatically on the 1st of each month, and your Organisation will be billed in advance on a monthly basis at the start of each calendar month. There will be no refunds for unused services or account downgrades.
Your Organisation’s subscription fee for using The Service is directly linked to the total number of contacts within your account’s Address Book module and the modules you have chosen to use (the Service’s pricing structure is published on the ChurchSuite website). As such, the fee for using The Service may vary month to month, depending on the number of contacts within the Address Book module and whether you enable additional modules or remove modules from your account. You will be billed automatically, and will be considered fully liable for any charges calculated at the start of the month.
If you or your Organisation is based within the UK, payment for The Service will be by Direct Debit, for all other regions, payment will be by credit or debit card. Payments will be taken for The Service on the 1st of each month. We are unable to accept payment for The Service by any other method.
We shall be under no obligation to provide The Service to you and your Organisation if payment of the subscription fee is not made within a timely manner. If subscription fees become overdue, we reserve the right to suspend access to The Service until the balance is paid. In the event that payment is not made in accordance with any mutually agreed period of grace, we may close your Organisation’s account with The Service permanently and all data relating to the account will be removed.
If at any time you wish to add or remove a module from your Organisation’s account, you can do so by contacting our support team. Removing a module from your Organisation’s account is subject to the same terms of notice as cancelling your subscription (described below).
If you wish to cancel your subscription to The Service, you must contact ChurchSuite Support by email at least 5 clear working days before the end of the month. We will require verification of the cancellation by the designated account contact, or by another known contact within your Organisation.
If you or your Organisation fail to abide by these Terms of Service, we reserve the right to suspend access to The Service or permanently cancel the ChurchSuite account and delete the data. If we withdraw access to The Service due to a breach of these Terms of Service, no refund will be payable by us.
You use The Service entirely at your own risk. You understand and will not hold us responsible for any loss or damage incurred to you or your Organisation by using The Service. This includes, but is not limited to, loss of revenue, profits, goodwill, data, or other intangible losses.
Where we are not legally entitled to exclude our liability, our total liability for any loss or damage relating to The Service shall not exceed an amount equal to the subscription fees which your Organisation has paid to us in the previous calendar month.