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What's acceptable and unacceptable use of ChurchSuite



Definitions we use in this document

This policy is aimed at all users who are granted privileged access to your Organisation’s ChurchSuite account and the data and files within it. Whether your Organisation is currently trialling The Service or regularly subscribes to The Service, this policy is designed to help you to comply with Data Protection Law and the Terms of Service that govern the contract that exists between ChurchSuite and your Organisation.

  • "Data Protection Law" means all data protection laws and regulations applicable to the UK including (i) the UK Data Protection Act 2018; (ii) UK General Data Protection Regulation ("UK GDPR"); (iii) the Privacy & Electronic Communications Regulations 2003 ("the PECR") relating to electronic communications; (iv) In the event that the EU GDPR (as defined in the Data Protection Act 2018) applies to activities, we will comply with the EU GDPR; and applicable national implementations of (iii) and (iv)

  • "The Service" means our ChurchSuite software, which is accessed online through a web browser, or by using our mobile applications (Apps). Access is provided through a unique username/password/PIN.

  • "your Organisation" means your church, charity or other type of organisation that has opened a ChurchSuite account.

  • "us", "we" and "our" refer to ChurchSuite Ltd.

  • "user" means your Organisation’s designated account contact and all users of The Service that have been granted access - whether staff, workers, agents, volunteers, members, or contractors.

  • "you" means the Organisation that is the contracted subscriber of The Service.


This Acceptable Use Policy sets out a list of acceptable and unacceptable conduct for use of The Service. If we believe a violation of the policy is deliberate, repeated or presents a credible risk of harm to other users, our customers, the data subjects within your Organisation’s ChurchSuite account, The Service, or any third parties, we may suspend or terminate your access to The Service.


  • Comply with all Terms of Service, including the terms of this Acceptable Use Policy.

  • Comply with all applicable laws and governmental regulations, including, but not limited to, all intellectual property, data protection laws and privacy laws.

  • Comply with all internal policies and procedures that your Organisation has created to control or manage their intended use of The Service.

  • Upload only such data and files that have been provided to you/your Organisation with the consent of the Data Subject or in accordance with another lawful basis for processing the Data Subject’s personal data.

  • Use commercially reasonable efforts to prevent unauthorised access to or use of The Service.

  • Keep passwords and all other login information confidential.

  • Monitor and control all activity conducted through your user account in connection with The Service, including logging out of the software when not in use and not leaving logged in devices unattended.

  • Notify us promptly if you become aware of, or reasonably suspect any illegal or unauthorised activity, or a security breach involving your user account or your Organisation, including any loss, theft, or unauthorised disclosure or use of a username, password, user account or data relating to a Data Subject whose data you process through The Service.

  • Comply in all respects with all applicable terms of any optional third-party integrations installed on your Organisation’s account in connection with your use of The Service.

Do not:

  • Permit any third party that is not an authorised user to access or use a username or password for The Service.

  • Share, transfer or otherwise provide access to a user account designated for you to another person.

  • Access The Service if you are under the age of thirteen.

  • Use The Service to store or transmit any data or files that may infringe upon or misappropriate someone else's trademark, copyright, or other intellectual property, or that may be unlawful.

  • Upload to, or transmit from The Service any data, file, software, or link that contains or redirects to malicious software (e.g. virus, Trojan horse, worm), or other harmful component or a technology that unlawfully accesses or downloads content or information stored within The Service or any third party.

  • Attempt to reverse engineer, decompile, hack, disable, interfere with, disassemble, modify, copy, translate, or disrupt the features, functionality, security, integrity, or performance of The Service (including any mechanism used to restrict or control the functionality of The Service); any third-party use of The Service; or any third-party data contained therein (except to the extent such restrictions are prohibited by applicable law).

  • Attempt to gain unauthorised access to The Service or related systems or networks or to defeat, avoid, bypass, remove, deactivate, nullify, or otherwise circumvent any operational components, software protection, safety or security measure or monitoring mechanisms of The Service.

  • Access The Service in order to build a similar or competitive product or service or copy any ideas, features, functions, or graphics of The Service.

  • Use The Service in any manner that may harm minors (under 18s) or that interacts with or targets people under the age of thirteen.

  • Impersonate any person or entity, including, but not limited to, an employee of ours, an “Administrator”, an “Owner”, or any other authorised user, or falsely state or otherwise misrepresent your affiliation with a person, organisation, or entity.

  • Send unsolicited communications, promotions, advertisements, or spam.

  • Send altered, deceptive or false source-identifying information, including "spoofing" or "phishing".

  • Sublicense, resell or similarly exploit The Service.

  • Use information obtained from The Service (including email addresses) to contact authorised users outside of The Service, or to create or distribute mailing lists or other collections of contact or user profile information of authorised users for use outside of The Service; or

  • Authorise, permit, enable, induce, or encourage any third party to do any of the above.

Contacting ChurchSuite

Please feel free to contact us if you have any questions about our Acceptable Use Policy.

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