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Privacy PolicyOur measures to keep your data safe and secure

Last updated: September 19, 2017

Any further updates to this privacy policy will be posted here. Customers will be notified by email of any update that meaningfully reduces their rights.

Who owns the data in ChurchSuite?

At all times, you retain ownership of all data that you provide to us for importing, in addition to any data you enter or upload yourself into ChurchSuite. You have control over the user accounts that can access ChurchSuite, and it is your responsibility to ensure that those usernames/passwords are kept safe and secure, and are only granted to people you trust.

Can I export my data from within ChurchSuite?

Yes, much of the data that you enter into ChurchSuite can be exported from within the “Communication” section within each module. In addition to this, we provide a “Reports” section within many modules that allows you to visualise, export and print much of the data we are unable to export in a meaningful format.

What access do we at ChurchSuite have to your account?

We have the ability to access your account through a secure master login, which gives us Admin rights within your account. If ever a change is made to any data within your account from one of the team at ChurchSuite, the record will have a note that it was modified by "churchsuite", along with the date and time the change was made.

We may access your account for one of the following reasons:

  • You have informed us that there is a problem with your account and we need to access your account to diagnose the problem.
  • Our automated bug tracking system has flagged up your account as having had a problem and we are unable to reproduce the bug through our internal testing systems.

We also monitor account usage and patterns of activity, such as when an account was last accessed and how much data you are using ChurchSuite to keep track of. With this data, we are able to better understand and develop the most used features of ChurchSuite, and also ensure that the system’s security is maintained and that our servers are able to cope with the demand.

What personal information do ChurchSuite hold on me?

When you sign up for a free trial, you provide your name and contact details, along with basic information on your church, such as its name. We may use this information to:

  • Contact you during and after the trial period to gather feedback regarding your ChurchSuite experience.
  • Maintain our own accounts, including our monthly billing system.
  • Email you details of new features we have added to ChurchSuite.

Correcting and updating your personal information

You are able to see the personal information we hold on each ChurchSuite account holder from within the Administrator module within your ChurchSuite account.

If you no longer have a ChurchSuite account, you can correct your personal information by contacting us through the ChurchSuite website (https://churchsuite.com).

If you wish to request a copy of the personal information we hold about you, you can contact us through the ChurchSuite website. We may charge you an administration fee for providing this information.

How secure is my data in ChurchSuite?

Maintaining the security of your data is one of our highest priorities, and to this end, all access to ChurchSuite is over an SSL (https://) connection, which provides 256-bit military grade encryption to ensure that all data in transit between your web browser and ChurchSuite is fully encrypted.

Where we are required to store any usernames or passwords for third-party integrations, such as social media or communication channels, we will always encrypt these details before they are stored on our servers.

Once we have received any data and stored it on our servers, we make commercially reasonable efforts to ensure its security on our system. To this end, we have chosen to host our ChurchSuite servers in a data centre that meets some of the strictest of industry security requirements, and is classified as a Tier 2 data centre.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure, so whilst we strive to protect your personal information, unfortunately we cannot warrant the security of any information you transmit to us.

What about cookies within ChurchSuite?

Cookies are used extensively throughout ChurchSuite to remember your personal preferences and customise your experience. For example, we use cookies to:

  • Remember your last used settings for reports so that you don’t have to re-enter the details when you next return to the report.
  • Remember what you last searched for within ChurchSuite so that you don’t have to re-type the search criteria.

These cookies contain no personal information about you nor any of the contacts you use ChurchSuite to manage.

If you choose to disable cookies in your web browser, you will not be able to gain access to ChurchSuite.

What happens if I cancel my ChurchSuite subscription?

If you choose to cancel, your ChurchSuite account will be immediately removed and cease to operate. All data held within the account will be permanently removed. Due to the nature of our incremental backup system, it may be the case that the data that was previously held within your account will exist on our servers for up to 30 days after your account is deleted. After this period, all traces of data from your account will have been permanently deleted.

We retain historical billing and account information for accounting and statistical purposes. We are required to retain this information by law, and will endeavour not to retain any unnecessary data.

Will ChurchSuite ever share my data with others?

We reserve the right to fully cooperate with law enforcement officers who provide the necessary documentation to gain access to any of our servers and the data held on them. We will have no legal liability for any such disclosure of your data.

We will not pass on your personal information or the details of any data held within your ChurchSuite account to any third party without your consent.

We make available a number of optional integrations with third-party services that can be activated within your ChurchSuite account. These integrations cover functionality such as sending SMS messages or taking payments online. Each integration is activated at your request, which indicates your consent for us to share relevant information with that third-party service in order for the integration to be fully functional.

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